Free Return Shipping/Exchanges + Package Protection
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Shipping & Returns
Do y’all offer free shipping?
We sure do—orders over $150 (for eligible items) ship free via ground. Some exclusions may apply.Which carriers do you use, and what’s it cost?
For smaller orders, you’ll choose USPS or UPS at checkout. Real-time rates and estimated delivery times pop up right there. (Delivery time starts once your order's packed and ready.)When will my order ship?
In-stock items ship in 1–5 business days. Drop-ship items (those that ship straight from the maker) take 7–21 business days to leave the warehouse. Transit time depends on your shipping choice.Where do y’all ship from?
Our in-stock items ship from our warehouse in Sylvania, Ohio.Can I shop in person or pick up my order?
No in-store shopping at the moment—we’re all online, all the time. -
Fast Answers, No Fuss
- Free shipping? Yep—orders $150+ (on qualifying items) ship free with ground service.
- Size charts: You’ll find size info on most product pages—just scroll down and check under the description.
- Processing time: In-stock goodies ship in 1–5 biz days. Drop-ship items take 7–21 biz days. Carrier time comes after that.
- Returns: You’ve got 30 days to start a return in our Return Portal. Holiday orders (Nov 1–Dec 25) are returnable ’til Jan 20.
- Heads up: We’re online-only. No in-store shopping (our warehouse is in Sylvania, OH).
Have additional questions? Check our full Frequently Asked Questions
Shipping & Returns
Do y’all offer free shipping?
We sure do—orders over $150 (for eligible items) ship free via ground. Some exclusions may apply.
Which carriers do you use, and what’s it cost?
For smaller orders, you’ll choose USPS or UPS at checkout. Real-time rates and estimated delivery times pop up right there. (Delivery time starts once your order's packed and ready.)
When will my order ship?
In-stock items ship in 1–5 business days. Drop-ship items (those that ship straight from the maker) take 7–21 business days to leave the warehouse. Transit time depends on your shipping choice.
Where do y’all ship from?
Our in-stock items ship from our warehouse in Sylvania, Ohio.
Can I shop in person or pick up my order?
No in-store shopping at the moment—we’re all online, all the time.
Fast Answers, No Fuss
- Free shipping? Yep—orders $150+ (on qualifying items) ship free with ground service.
- Size charts: You’ll find size info on most product pages—just scroll down and check under the description.
- Processing time: In-stock goodies ship in 1–5 biz days. Drop-ship items take 7–21 biz days. Carrier time comes after that.
- Returns: You’ve got 30 days to start a return in our Return Portal. Holiday orders (Nov 1–Dec 25) are returnable ’til Jan 20.
- Heads up: We’re online-only. No in-store shopping (our warehouse is in Sylvania, OH).
Have additional questions? Check our full Frequently Asked Questions