Return Policy
Returns
Customers have 30 days from their original order to initiate a return. Purchases made October 1 through December 30 have an extended return period of until January 23rd. All other terms and conditions of our Return and Exchange Policy apply. The item must be in its original condition and include all parts, accessories, and tags/shoe boxes/packaging.
If you simply have changed your mind or wish to exchange a product, we ask that the customer pay the return shipping charge to us. If we have made a mistake on the order, email cs@broncowesternsupply.com or call us at +1 833-653-0011, and we will be happy to issue a return shipping label to you to have the item(s) sent back to our warehouse at no charge to you. In the case of items returned for exchange, you will be responsible for shipping fees for the new item(s) to be sent back to you.
When requesting a refund, your original credit card will be credited once your return is processed. When exchanging an item, you will see a credit to your original payment method for the returned item and a charge for the new item, plus shipping and handling.
Click here to initiate a return, or please call us at +1 833-653-0011 to tell us why you are returning our product so that we can continue to improve our service. Special orders, drop ships and custom merchandise may not be returnable or may be subject to a restocking fee. Due to safety standards and other regulations, we cannot accept returns for the following categories: Perfume/ cologne, Pharmacy items, books, computer software, bits, food items, dewormer, flea and tick topical treatments, special orders (non-stock or large quantities of in-stock items), and discontinued items. Personalized items are ineligible to be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.)
Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:
2. In the Email field, enter your email address, and then click Continue.
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund minus the return shipping.
Restocking fees
Restocking fees are sometimes necessary for returned items where there was no mistake on the original order, as we may incur charges to cover our losses. In these cases, a restocking fee of up to 20%, may be deducted from your refund. The restocking fee charged for saddles is a MINIMUM of $25.
Processing fees
Processing fees are not applicable in most cases, however Bronco Western Supply Company does reserve the right to charge any additional fees in connection with your return should the need arise.
Saddle return policy
It is important that your new saddle fits both you and your horse. When your saddle arrives, please inspect it carefully, saddle your horse with it using a clean pad, and make sure you are satisfied with the quality and fit. If, for any reason, you are not satisfied, please return the unused saddle for a refund or exchange. Please realize that a new saddle won't sit completely down on the horse's back until it has been ridden several times. Full credit will only be given on a saddle if there are no signs of wear, dirt or use. A restocking fee may be assessed on saddles not in new condition. We do not accept returns on used saddles.
Sale Items
Items marked down 50% or more or listed as FINAL SALE in their description are NON-RETURNABLE.
Product pricing
Merchandise prices and specifications are subject to change without notice.
Typographic, photographic and/or descriptive errors are subject to correction. We apologize for any inconvenience.
Not all products are available in all areas due to country, state or local laws.
We reserve the right to limit product quantities to dealers.
Price Matching and Adjustments
Please be advised that we do not offer price matching or price adjustments on our products. Our prices are established based on various factors to ensure the best possible value and quality. We appreciate your understanding and your continued support of our brand.
Damages or shortages to shipment
Immediately contact the delivering carrier and save all packing material for inspection. Damages and shortages must be reported within 72 hours.
